Refund & Cancellation Policy

1. What this policy covers

This policy applies only to fees you pay to Olmira for an Olmira software subscription (a paid plan or add-on) purchased on olmira.io. Those subscription fees are billed by our merchant of record, Paddle (Paddle.com Market Ltd), which is the seller of record for the transaction and issues your invoice and any refund.

2. What this policy does not cover

Purchases made on sites built with Olmira — a product from a merchant’s store, a booking deposit, and so on — are transactions between that site’s owner and their customer, settled through the site owner’s own payment provider. Neither Olmira nor Paddle is a party to them, and Olmira never collects, holds or transmits those funds.

Refunds for such purchases are handled by the relevant site owner under that site’s own refund policy. Please contact the store or business you bought from, not Olmira.

3. Cancelling your subscription

You can cancel your Olmira subscription at any time from your account billing settings, or through the Paddle billing portal linked from your invoices. When you cancel:

• your plan stays active until the end of the period you have already paid for;
• you are not charged again — the subscription simply does not renew;
• at the end of the paid period your plan reverts to the Free tier (or your workspace is closed if you ask us to delete it), subject to the data-export window in the Terms.

4. 14-day money-back guarantee

For your first paid Olmira subscription, if you are not satisfied you may request a full refund within 14 days of that first purchase. This applies once, to the initial purchase of a paid plan; renewals and later billing periods are not covered by the money-back guarantee.

5. Renewals and other charges

Subscription fees for renewals and periods already started are generally non-refundable, except where a mandatory consumer-protection or other law grants a refund right that cannot be waived, or where we agree a refund at our discretion (for example, a confirmed billing error or a qualifying service failure). Your statutory rights are unaffected.

6. How to request a refund

• Support:support@olmira.io
• Billing:billing@olmira.io

Contact us with the email on your account and your invoice reference. Because Paddle is our merchant of record, you can also request support directly through Paddle’s buyer support — Paddle statements and receipts appear as paddle.net. Approved refunds are issued by Paddle back to your original payment method; the time to appear depends on your bank or card issuer.