Terms of Service

1. About these Terms

These Terms of Service (the "Terms") are a binding agreement between the operator identified at the end of this page ("Olmira", "we", "us") and the person or entity that creates an account or uses the Olmira platform ("you", the "Tenant"). By creating an account, clicking "I agree", or using the service, you accept these Terms and the policies they incorporate by reference (including our Acceptable Use and Anti-Impersonation & Abuse policies).

If you use the service on behalf of an organisation, you represent that you are authorised to bind it. You must be at least 18 years old and able to enter into a contract.

2. What Olmira is — and is not

Olmira is a software-as-a-service (SaaS) subscription: a website, online-store and booking builder that you use to create, own, operate and publish your own site, store and content. We provide technical hosting and related software services; your site and the business conducted through it are yours.

Olmira is a SaaS subscription (website/store/booking builder); Olmira is NOT a payment service provider, payment facilitator, money transmitter, merchant of record for tenant sales, or marketplace, and never collects, holds or transmits end-customer funds.

As a hosting-service provider and intermediary, we do not pre-screen, review, approve or endorse Tenant content, and we exercise no editorial control over it. The Tenant — not Olmira — is the publisher and the party responsible for Tenant content and for the business conducted through it. We act on notices of illegal or policy-violating content and remove or disable access expeditiously when we obtain actual knowledge of illegality.

3. Your store, your customers, your payment provider

If you sell products or services or collect booking deposits through your site, you do so as the sole seller of record. You connect and use your OWN payment provider (such as your own Stripe or PayPal account) under your own agreement with that provider. Money from your customers goes directly from your customer to your account through your provider — never through Olmira.

Sales and bookings you make through your site are contracts between you and your customer. We are not a party to them and give no warranty for your goods or services. You are solely responsible for your products, prices, customer relationships, taxes, and compliance with the laws applicable to your business and your buyers (consumer law, distance selling, product safety, export rules, sector regulations), and for publishing the legal information your site is required to show.

No third-party beneficiaries. These Terms create no rights for your customers, visitors or any other third party against Olmira. Claims relating to your site, products or conduct lie against you; your indemnity below applies if such a claim is nonetheless brought against us.

4. Accounts and eligibility

You must provide accurate information and keep your credentials (including two-factor devices) secure. You are responsible for all activity under your account and your team members’ accounts. We may require identity verification where we reasonably suspect fraud, impersonation or unlawful activity, and may suspend the account until verification completes. You may not use the service if you are subject to UN, EU, US (OFAC), UK or Georgian sanctions, or located in an embargoed territory.

5. Subdomains, domains and names

• Platform subdomains (your-name.olmira.app) are licensed to you, not owned by you, for the duration of your subscription, and remain our property.
• Names are subject to our published name policy: reserved platform names and names that impersonate brands, institutions or government bodies are refused and may be reclaimed if a deceptive use is later discovered.
• Custom domains you connect must be registered to you, or to a principal you are authorised to act for. Connecting a domain you do not control, or one used to deceive, is a material breach.
• We may reassign or release a subdomain on termination, on a court or trademark-authority order, or where a name is used deceptively.

6. Your content

You retain all rights in the content you upload or create. You grant us a worldwide, non-exclusive licence to host, store, reproduce, transmit and display that content solely to operate and improve the service. Template and section designs are licensed for use on sites hosted on the platform.

7. Acceptable use

Use of the service is subject to our Acceptable Use and Anti-Impersonation & Abuse policies. In summary: no unlawful content or activity, no fraud or phishing, no impersonation of any person, brand or government body, no malware, no abuse of AI or compute resources, and no interference with other tenants or the platform.

We may remove content, suspend a site, or terminate an account immediately and without prior notice where we reasonably believe these policies are being violated, the law requires it, or the integrity of the platform or third parties is at risk. Enforcement measures may include removal of content; suspension or termination of sites, accounts and team members; forfeiture of subdomains; disconnection of custom domains; restriction or blocking of access by IP address or range, device identifier, network or geographic origin; and withholding of AI, email or API features. We are not liable for losses resulting from enforcement measures applied in good faith, and no refund is due for periods of suspension caused by your violation.

8. Subscriptions and billing

Paid plans renew automatically until cancelled. Your Olmira subscription fees are sold and processed by our merchant of record, Paddle (Paddle.com Market Ltd); Paddle is the seller of record for the subscription transaction, issues your invoice, and handles applicable VAT and sales tax. Paddle’s Buyer Terms govern the payment transaction.

You may cancel at any time from your billing settings; cancellation takes effect at the end of the paid period. We may change prices with at least 30 days’ notice, effective on your next renewal. Downgrades apply at the next billing cycle. Refunds and cancellation are described in our Refund & Cancellation Policy.

Nature of the fees

Subscription fees are consideration for hosted services — provision, operation and support of hosted infrastructure and the features of your plan. They are not royalties for, and do not convey, any license to the platform software other than the limited right to access and use the hosted service during the subscription.

9. Intellectual property

The platform — software, design system, templates, documentation, and the Olmira name and logo — is ours or our licensors’ and remains so. You may not copy, resell, reverse engineer, or offer the platform as your own service.

10. AI features

AI-generated output is a drafting aid. You are responsible for reviewing it before publishing; we do not warrant its accuracy, originality or fitness, and you must not use AI features to generate content that violates our policies.

11. Privacy and data protection

Our Privacy Policy explains how we process personal data. For the personal data of your customers processed through your site, you are the controller and we act as your processor; a data-processing addendum is available on request and forms part of these Terms.

12. Warranty disclaimer

The service is provided "as is" and "as available". To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, availability and non-infringement, and we do not warrant uninterrupted or error-free operation.

13. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special or consequential damages, lost profits, lost data or business interruption; (b) our total aggregate liability under these Terms is capped at the fees you paid us in the twelve (12) months preceding the event giving rise to the claim; (c) nothing limits liability that cannot be limited by law.

14. Indemnification

You will defend, indemnify and hold us harmless from any third-party claim, demand, fine, regulatory penalty or proceeding (including reasonable legal fees) arising out of or related to: (a) your content or products; (b) your breach of these Terms or our policies; (c) your violation of law or of third-party rights, including intellectual-property, consumer-protection and data-protection rights; and (d) disputes between you and your customers. You will also reimburse the direct costs your unlawful or infringing use causes us, including payment-provider fines and chargeback fees attributable to your conduct.

15. Fraud prevention and cooperation with authorities

We cooperate with law-enforcement agencies, courts, regulators, financial institutions and payment providers in investigating fraud, impersonation and other unlawful activity when they contact us with legal process, clear evidence or a reasoned suspicion. We may disclose account information, logs, content snapshots and payment metadata to such authorities as the law requires, apply the enforcement measures above to activity we ourselves detect, and preserve related evidence — including after account termination — for the duration of an investigation. Nothing in these Terms restricts our ability to comply with the law.

16. Suspension and termination

You may cancel at any time from your account; cancellation is effective at the end of the paid period. We may suspend or terminate for material breach (immediately for policy violations, otherwise after notice and 14 days to cure), for non-payment, where required by law, or on 90 days’ notice if we discontinue the service. On termination your licence to platform subdomains ends and, after a 30-day export window, we may delete your data, subject to legal retention duties and evidence preservation.

17. Changes to these Terms

We may amend these Terms. For material changes we will give at least 30 days’ notice by email or in-app, and your continued use after the effective date is acceptance. If you object, your remedy is to cancel before the change takes effect.

18. Governing law and disputes

These Terms are governed by the laws of Georgia (Sakartvelo), and disputes are subject to the exclusive jurisdiction of the courts of Tbilisi, Georgia. Mandatory consumer rights of your country of residence remain unaffected where they cannot be waived.

19. Miscellaneous

You may not assign these Terms without our consent; we may assign to a successor of the business. Invalid clauses are replaced by valid ones closest in effect. These Terms plus the incorporated policies are the whole agreement and supersede prior discussions. No waiver by conduct.