Terms of Service

1. About these Terms

These Terms of Service (the "Terms") are a binding agreement between the operator identified at the end of this page ("Olmira", "we", "us") and the person or entity that creates an account or uses the Olmira platform ("you", the "Tenant"). By creating an account, clicking "I agree", or using the service, you accept these Terms and the policies they incorporate by reference (including our Acceptable Use and Anti-Impersonation & Abuse policies).

If you use the service on behalf of an organisation, you represent that you are authorised to bind it. You must be at least 18 years old and able to enter into a contract.

2. What Olmira is — and is not

Olmira is a software-as-a-service (SaaS) subscription: a website, online-store and booking builder that you use to create, own, operate and publish your own site, store and content. We provide technical hosting and related software services; your site and the business conducted through it are yours.

Olmira is a SaaS subscription (website/store/booking builder); Olmira is NOT a payment service provider, payment facilitator, money transmitter, seller, reseller, commercial agent, marketplace, or merchant of record for tenant sales, and never collects, holds or transmits end-customer funds.

As a hosting-service provider and intermediary, we do not pre-screen, review, approve or endorse Tenant content, and we exercise no editorial control over it. The Tenant — not Olmira — is the publisher and the party responsible for Tenant content and for the business conducted through it. We act on notices of illegal or policy-violating content and remove or disable access expeditiously when we obtain actual knowledge of illegality.

3. Who you are contracting with

Two agreements sit behind an Olmira subscription, and they are not with the same party. These Terms — the service agreement covering the platform, your account, your sites and your data — are with Olmira. The purchase of the subscription is with Dodo Payments, which acts as our merchant of record and is therefore the seller of record for that purchase: Dodo Payments charges you, issues your invoice, and is responsible for collecting and remitting the VAT or sales tax due on it. Olmira supplies the software and remains your counterparty for the service; Olmira does not sell the subscription to you directly and does not collect your VAT.

• Dodo Payments, as merchant of record, answers for: the purchase contract for the subscription, the charge on your payment method, the invoice and the tax charged on it, VAT and sales tax, the payout of a refund, and payment disputes and chargebacks.
• Olmira, as supplier, answers for: the service itself — your account, your sites and your data, availability and support, what your plan includes, the decision whether a refund is due, and everything else these Terms cover.

In practice you deal with us. Support, account, data and refund requests all start with Olmira, and we instruct our merchant of record where money has to move. Questions only the seller of record can answer — the tax charged on your invoice, the state of a payment dispute — we pass on to it.

The merchant of record for Olmira subscriptions is Dodo Payments. Its buyer terms (https://dodopayments.com/buyer-terms) and its privacy notice (https://dodopayments.com/privacy-policy) apply to the purchase alongside these Terms, and it is named as the seller on the invoice it issues to you for every purchase, which reaches you with your transaction email. Where the two differ on something that belongs to the seller of record — the invoice, the tax charged, the payment method, a chargeback — its terms govern that; on the service itself, these Terms govern.

In one line: you buy the subscription from Dodo Payments, our merchant of record, and you receive the service from Olmira. Olmira decides whether you get a refund; Dodo Payments is the one that pays it back to you.

4. Your store, your customers, your payment provider

If you sell products or services or collect booking deposits through your site, you do so as the sole seller of record. You connect and use your OWN payment provider (such as your own Stripe or PayPal account) under your own agreement with that provider. Money from your customers goes directly from your customer to your account through your provider — never through Olmira.

Sales and bookings you make through your site are contracts between you and your customer. We are not a party to them and give no warranty for your goods or services. You are solely responsible for your products, prices, customer relationships, taxes, and compliance with the laws applicable to your business and your buyers (consumer law, distance selling, product safety, export rules, sector regulations), and for publishing the legal information your site is required to show.

No third-party beneficiaries. These Terms create no rights for your customers, visitors or any other third party against Olmira. Claims relating to your site, products or conduct lie against you; your indemnity below applies if such a claim is nonetheless brought against us.

You must not route, collect or settle your customers’ funds through Olmira or any account Olmira controls; doing so is a material breach.

In plain terms: Olmira does not process, hold, or transfer your customers’ payments. You configure and connect your own payment providers, money moves directly from your customer to you, and the only fee charged for Olmira is your own subscription — charged by our merchant of record, as section 3 explains.

5. Accounts and eligibility

You must provide accurate information and keep your credentials (including two-factor devices) secure. You are responsible for all activity under your account and your team members’ accounts. We may require identity verification where we reasonably suspect fraud, impersonation or unlawful activity, and may suspend the account until verification completes. You may not use the service if you are subject to UN, EU, US (OFAC) or UK sanctions, or sanctions of the operator’s home jurisdiction (Georgia), or located in an embargoed territory.

6. Subdomains, domains and names

• Platform subdomains (your-name.olmira.app) are licensed to you, not owned by you, for the duration of your subscription, and remain our property.
• Names are subject to our published name policy: reserved platform names and names that impersonate brands, institutions or government bodies are refused and may be reclaimed if a deceptive use is later discovered.
• Custom domains you connect must be registered to you, or to a principal you are authorised to act for. Connecting a domain you do not control, or one used to deceive, is a material breach.
• We may reassign or release a subdomain on termination, on a court or trademark-authority order, or where a name is used deceptively.

7. Your content

You retain all rights in the content you upload or create. You grant us a worldwide, non-exclusive licence to host, store, reproduce, transmit and display that content solely to operate and improve the service. Template and section designs are licensed for use on sites hosted on the platform.

8. Acceptable use

Use of the service is subject to our Acceptable Use and Anti-Impersonation & Abuse policies. In summary: no unlawful content or activity, no fraud or phishing, no impersonation of any person, brand or government body, no malware, no abuse of AI or compute resources, no interference with other tenants or the platform, and no routing of your customers’ funds through Olmira or accounts Olmira controls.

We may remove content, suspend a site, or terminate an account immediately and without prior notice where we reasonably believe these policies are being violated, the law requires it, or the integrity of the platform or third parties is at risk. Enforcement measures may include removal of content; suspension or termination of sites, accounts and team members; forfeiture of subdomains; disconnection of custom domains; restriction or blocking of access by IP address or range, device identifier, network or geographic origin; and withholding of AI, email or API features. We are not liable for losses resulting from enforcement measures applied in good faith, and no refund is due for periods of suspension caused by your violation, except where mandatory law provides otherwise.

9. Subscriptions and billing

Paid plans renew automatically until cancelled. Dodo Payments is the merchant of record for your subscription, and therefore the seller of record for it: Dodo Payments contracts with you for the purchase, charges your payment method, issues your invoice, and is responsible for collecting and remitting the VAT or sales tax due on the subscription fees. Olmira supplies the service those fees pay for, sets the plans and the prices, and is your counterparty under these Terms and under section 3. Your card and payment details are handled by the merchant of record and the processors it uses; Olmira never receives or stores your full card number.

You may cancel or pause your subscription at any time from your billing settings; both take effect at the end of the paid period. While a subscription is paused your site is not served publicly and your data is retained; a pause left in place for 6 months converts to a cancellation, after notice to you. Before every renewal charge we send you a reminder stating the amount and the charge date, with direct links to cancel or pause; if you cancel or pause before the renewal date you are not charged again. We may change prices with at least 30 days’ notice, effective on your next renewal. Downgrades apply at the next billing cycle. Refunds, cancellation and pausing are described in our Refund & Cancellation Policy.

Accounts created on or after 30 July 2026 start with a 30-day free trial instead of an ongoing free plan. At the end of the trial, unless you subscribe to a paid plan, your site stops being served publicly and your data is handled under the retention rules in section 17. Accounts that were on the Free tier before 30 July 2026 keep that tier.

Nature of the fees

Subscription fees are a SERVICE fee — consideration for the provision, operation and support of hosted services under your plan. They are not royalties, are not consideration for a licence of intellectual property, and convey no rights in the platform software beyond the limited right to access and use the hosted service during the subscription.

10. Intellectual property

The platform — software, design system, templates, documentation, and the Olmira name and logo — is ours or our licensors’ and remains so. You may not copy, resell, reverse engineer, or offer the platform as your own service.

11. AI features

AI-generated output is a drafting aid. You are responsible for reviewing it before publishing; we do not warrant its accuracy, originality or fitness, and you must not use AI features to generate content that violates our policies.

12. Privacy and data protection

Our Privacy Policy explains how we process personal data. For the personal data of your customers processed through your site, you are the controller and we act as your processor; a data-processing addendum is available on request and forms part of these Terms.

13. Warranty disclaimer

The service is provided "as is" and "as available". To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, availability and non-infringement, and we do not warrant uninterrupted or error-free operation.

14. Limitation of liability

Track 1 — business use: if you use the service for business or professional purposes, neither party is liable for indirect, incidental, special or consequential damages, lost profits, lost data or business interruption, and our total aggregate liability under these Terms is capped at the fees paid for the service in the twelve (12) months preceding the event giving rise to the claim, whether those fees were paid to Olmira or to its merchant of record.

Track 2 — consumer use: if you are a consumer, the cap and exclusions above apply only to the extent permitted by the mandatory law that protects you, and do not limit our liability for gross negligence.

Nothing in these Terms excludes or limits liability: (i) for intentional breach — an advance agreement releasing liability for intentional breach is void; (ii) toward consumers for gross negligence in standard terms; (iii) for harm to life, health or personal injury; (iv) for consumer rights that cannot be waived under applicable mandatory law; (v) that otherwise cannot be excluded under applicable mandatory law. In the Civil Code of the operator’s jurisdiction (Georgia), these protections are carried in particular by Article 395(2) for (i), Article 348(f) for (ii), Articles 413(2) and 992 for (iii), Articles 346–348 for (iv) and Article 54 for (v); they apply by force of law and do not depend on being cited here.

15. Indemnification

You will defend, indemnify and hold us harmless from any third-party claim, demand, fine, regulatory penalty or proceeding (including reasonable legal fees) arising out of or related to: (a) your content or products; (b) your breach of these Terms or our policies; (c) your violation of law or of third-party rights, including intellectual-property, consumer-protection and data-protection rights; and (d) disputes between you and your customers. You will also reimburse the direct costs your unlawful or infringing use causes us, including fines and chargeback fees passed on to us by a payment provider or by our merchant of record and attributable to your conduct.

16. Fraud prevention and cooperation with authorities

We cooperate with law-enforcement agencies, courts, regulators, financial institutions and payment providers in investigating fraud, impersonation and other unlawful activity when they contact us with legal process, clear evidence or a reasoned suspicion. We may disclose account information, logs, content snapshots and payment metadata to such authorities as the law requires, apply the enforcement measures above to activity we ourselves detect, and preserve related evidence — including after account termination — for the duration of an investigation. Nothing in these Terms restricts our ability to comply with the law.

17. Suspension and termination

You may cancel at any time from your account; cancellation is effective at the end of the paid period. We may suspend or terminate for material breach (immediately for policy violations, otherwise after notice and 14 days to cure), for non-payment, where required by law, or on 90 days’ notice if we discontinue the service. On suspension or termination your licence to platform subdomains ends. Your data is then retained for 90 days, during which you can export it; after that we permanently delete it, and we warn you before deletion, subject to legal retention duties and evidence preservation.

18. Changes to these Terms

We may amend these Terms. For material changes we will give at least 30 days’ notice by email or in-app, and your continued use after the effective date is acceptance. If you object, your remedy is to cancel before the change takes effect.

19. Governing law and disputes

These Terms are governed by the laws of Georgia, and disputes are subject to the exclusive jurisdiction of the courts of Georgia.

If you are a consumer, this choice of law and forum does not deprive you of the protection of the mandatory consumer-protection provisions of the law of your country of habitual residence (including, for EU/EEA residents, under Article 6 of Regulation (EC) No 593/2008 (Rome I)), and does not exclude any non-waivable right to bring or defend proceedings in your home courts.

20. Miscellaneous

You may not assign these Terms without our consent; we may assign to a successor of the business. Invalid clauses are replaced by valid ones closest in effect. These Terms plus the incorporated policies are the whole agreement and supersede prior discussions. No waiver by conduct.