Retention is not a separate product
Every customer in one record — Newsletter signups, checkout customers, booking clients and form leads all land in the same CRM, tagged with how they arrived. You never rebuild the same contact list twice.
Email from your own address — Campaigns send through your own SMTP account, so mail arrives from you — not from a platform address your customers have never seen.
Chat that answers at 2 a.m. — An AI agent answers visitor questions from your knowledge base first. You take over any conversation with one click, and visitors can ask for a human at any time.
Your reputation, on your site — Pull your rating and latest reviews from Google, Trustpilot, TripAdvisor or Facebook onto your own pages, refreshed daily.
Know exactly who you're talking to
Every contact carries a source, a lifecycle stage, tags and a timeline of orders, payments and bookings. Segments filter on those facts — "everyone who joined from the newsletter" is a saved view, not a spreadsheet exercise. Consent is tracked per contact with a timestamp, one-click unsubscribe is built into every campaign email, and buyers from your online store appear here automatically. That is what a small business CRM should do without being asked.
Live chat where AI takes the night shift
An AI agent answers first — strictly from your own knowledge base, in the visitor's language — and hands over the moment it isn't confident or the visitor asks for a person. Behind it sits a real inbox: assignments, snoozes, canned replies, internal notes. The AI leg uses your plan's AI credits; chat keeps working when they run out, it just goes straight to you. The full picture is on the live chat page.
Housekeeping that runs itself
From first visitor to repeat customer
Capture
Add a newsletter section to your site, or just sell and take bookings — checkout customers and booking clients flow into the CRM on their own, and end customers get their own account area on your site for orders, appointments and messages.
Organise
Build segments from source, stage, tags and activity. Let automations do the tagging and stage moves for you as orders and bookings come in.
Talk
Send a campaign to a segment from your own email address. Answer questions in live chat — or let the AI answer the routine ones from your knowledge base.
Earn the review
Connect your review profiles and show the rating you've earned on your own pages, where it converts the next visitor.
It depends on your plan: 5,000 marketing emails a month on Starter, 50,000 on Pro, 200,000 on Pro+; Business is unlimited. The 30-day trial includes 100 so you can test the pipeline. If you need more without changing plan, an extra-email capacity pack adds 10,000 emails a month for €5/month.
Yours. Olmira sends campaigns through your own SMTP account — Google Workspace, Proton, your host's mail server, whatever you already use — configured once per purpose. Your customers see your address, and your sender reputation stays under your control.
Signup is double opt-in with a per-contact consent timestamp; unsubscribing is one click from any email and takes effect immediately; only subscribed contacts are ever mailed. Your customer data lives in your own tenant database, not a shared pool. The signup confirmation email and page currently render in English only — full localisation of that step is on the way.